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| Recent Research on Assessment in Organizational Behavior Management |
| Sunday, May 29, 2005 |
| 9:00 AM–10:20 AM |
| Marquette (3rd floor) |
| Area: OBM; Domain: Applied Research |
| Chair: Byron J. Wine (Florida Institute of Technology) |
| Discussant: Thomas E. Boyce (Center for Behavioral Safety, LLC) |
| CE Instructor: David A. Wilder, Ph.D. |
| Abstract: Three data-based papers will be presented on the role of assessment in organizational behavior management. The first paper describes a comparison of two methods of assessing preference among employees in organizations. The second paper describes an antecedent analysis and intervention of the conditions under which employees greet customers in a restaurant. The third paper describes the use of the Performance Diagnostic Checklist to identify an intervention to increase employee completion of tasks in a physical therapy clinic. |
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| A Comparison of Methods for Assessing Preference Among Employees: A Reinforcer Survey Versus a Forced Choice Procedure |
| DAVID A. WILDER (Florida Institute of Technology), Kelly L. Therrien (Florida Institute of Technology), Byron J. Wine (Florida Institute of Technology) |
| Abstract: We compared two methods of assessing preference for items among four administrative assistant employees. A reinforcer survey was compared with a verbal forced choice procedure to determine which of the two would more accurately identify items as reinforcers. Results showed that the reinforcer survey was more accurate than the forced choice procedure. |
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| Antecedent Analysis and Improvement of Customer Greeting in a Restaurant |
| BYRON J. WINE (Florida Institute of Technology), Kelly L. Therrien (Florida Institute of Technology), David A. Wilder (Florida Institute of Technology), Manuel A. Rodriguez (Florida Institute of Technology) |
| Abstract: We examined customer greeting by employees at one location of a sandwich restaurant chain. First, an antecedent or structural analysis was conducted to determine the conditions under which greeting a customer within 3 seconds of their entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to occur when a door chime was used to indicate that a customer had entered the store and when the store manager was present behind the service counter. Next, a performance improvement intervention which consisted of the combination of the use of a door chime and manager presence was evaluated. Results showed that during baseline, a mean 6% of customers were greeted; during intervention a mean of 63% of customers were greeted. The addition of manager-delivered verbal and graphic group feedback resulted in 100% of customers being greeting across two consecutive sessions. |
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| Use of the Performance Diagnostic Checklist to Assess and Improve Employee Task Completion in a Physical Therapy Clinic |
| MICHELLE J. VANWAGNER (Western Michigan University), Nicole E. Gravina (Western Michigan University), John Austin (Western Michigan University) |
| Abstract: The purpose of this study was to assess the effects of task clarification, graphic feedback, and minor work environment modification on employee completion of items on 2 behavioral checklists for morning preparation procedures at a physical therapy clinic. The study employed a multiple baseline design across checklists and areas. During baseline, the average percentage of completion for the therapy area checklist and the change area checklist was 18.4% and 56.5% respectively. A functional assessment was conducted to aid in the development of the treatment package. During the first intervention, the mean percentage of tasks completed in the therapy area increased to 82.1%, and the mean for changing area preparation tasks increased to 87.7%. During the supervisory feedback phase, task completion for the therapy checklist dropped 6.6% from the previous phase to a mean of 75.6% and change area task completion increased to a mean of 100%. The results of this study suggest that the package intervention was effective at increasing preparation task completion. |
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