|
| Performance Management in Service Delivery for Children with Autism: Measuring and Attaining Exemplary Staff Performance |
| Saturday, May 28, 2005 |
| 8:00 AM–11:00 AM |
| Stevens 1 (Lower Level) |
| Area: AUT; Domain: Applied Research |
| CE Instructor: Michael Fabrizio, M.A. |
| MICHAEL FABRIZIO (Fabrizio/Moors Consulting), HOLLY ALMON (Fabrizio/Moors Consulting), SARA J. PAHL (Fabrizio/Moors Consulting), AMY KING (Fabrizio/Moors Consulting), ALISON L. MOORS (Fabrizio/Moors Consulting) |
| Description: This workshop will provide participants multiple opportunities to learn how to evaluate service delivery staff performance in three critical areas: verbal behavior about the service being delivered, contingency-shaped behavior involved in delivering the service, and verbally-mediated behavior involved in problem solving related to the service being delivered. Sample forms and feedback systems will be shown, and participants will practice evaluating staff performance via contrived practice and videotape review. |
| Learning Objectives: At the completion of the workshop, participants will be able to: - Describe three important repertoires to be developed in service delivery personnel. - Evaluate examples of service personnel�s performance related to verbal behavior about service. - Evaluate examples of service personnel�s performance related to contingency-shaped service behavior. - Describe at least three sample repertoire areas which relate directly to each participant�s own service delivery personnel. |
| Activities: Throughout this workshop, participants will: Participate in discussion about topics being addressed; complete evaluations measuring service delivery personnel verbal behavior; complete evaluations measuring service delivery personnel contingency-shaped behavior through the review of multiple videotaped examples; complete evaluations measuring service delivery personnel verbally-mediated behavior using real life sample performance data; and begin to develop instruments to measure each of the above in the work each participant supervises or performs in their professional life. |
| Audience: People supervising the performance of staff members delivering services to persons with disabilities. Individuals supervising and designing instructional or skill-building programs. |
| Content Area: Practice |
| Instruction Level: Intermediate |