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| Supervising Human Service Staff: Maximizing Work Proficiency and Enjoyment |
| Friday, May 28, 2010 |
| 6:00 PM–9:00 PM |
| Travis A (Grand Hyatt) |
| Area: DDA/OBM; Domain: Applied Behavior Analysis |
| CE Instructor: Cynthia Anderson, Ph.D. |
| DENNIS H. REID (Carolina Behavior Analysis and Support Center), CAROLYN GREEN (Carolina Behavior Analysis and Support Center), MARSHA B. PARSONS (J. Iverson Riddle Developmental Center) |
| Description: This workshop will describe strategies for maximizing work proficiency and enjoyment among support staff in human service settings. Initially, an evidence-based, behavioral process for training and managing staff performance will be presented in terms of step-by-step procedures for supervisors and staff trainers. The focus will then be on how to ensure that staff not only work proficiently, but also enjoy their work. Strategies to be discussed include performance- and competency-based staff training, monitoring performance in a manner acceptable to staff, providing supportive and corrective feedback in ways staff tend to prefer, and how to make a supervisor's feedback reinforcing to staff. Systematic steps supervisors can take to make nonpreferred staff duties more desirable will also be described as well as how to make the overall work environment enjoyable. Behavior analytic research providing the evidence base for the recommended procedures will likewise be summarized, based in large part on the instructor's published research and supervisory experience. |
| Learning Objectives: This workshop has the following objectives:
1. At the conclusion of the workshop, the attendee will be able to describe the steps constituting a behavioral approach to staff training.
2. At the conclusion of the workshop, the attendee will be able to describe what research has shown regarding the type of performance feedback that is usually most and least acceptable to staff.
3. At the conclusion of the workshop, the attendee will be able to describe a means of systematically monitoring staff performance that typically is well received by staff.
4. At the conclusion of the workshop, the attendee will be able to describe three supervisory actions that survey research has shown to enhance staffs' enjoyment with their work environment and three actions shown to impede enjoyment.
5. At the conclusion of the workshop, the attendee will be able to describe an evidence-based strategy for enhancing staff preference for a strongly disliked work task. |
| Activities: Workshop activities will include instructor presentation, viewing PowerPoint summaries of key points, completing pencil and paper activities relating to scenarios depicting applications of key points, viewing role-play demonstrations of target procedures by instructors, practicing target procedures in role-play situations with instructor feedback, and opportunities to ask questions and receive instructor feedback. |
| Audience: The target audience includes anyone who either supervises staff or is dependent on staff for carrying out programmatic procedures (e.g., authors of behavior support plans). The workshop will be most relevant for supervisors and managers in group homes and related residential settings, adult day treatment sites for people with intellectual disabilities, consultants, and supervisors in school settings serving people with special needs. |
| Content Area: Practice |
| Instruction Level: Basic |