|Using Organizational Behavior Management Approaches in Human Services Settings
|Friday, May 27, 2005
|10:00 AM–5:00 PM
|Williford A (3rd floor)
|Area: OBM; Domain: Applied Research
|CE Instructor: Michael Weinberg, Ph.D.
|MICHAEL WEINBERG (Southbury Training School), JOSEPH D. CAUTILLI (Children Crisis Treatment Center)
|Description: This workshop will provide a theoretical framework for utilizing behavior analysis principles of organizational behavior management, combining it with methods from Quality Management and statistical process control as applied to human services provider organizations (Hantula, 1995; Babcock, Fleming & Oliver, 1999). Organizational management and human resources (HR) applications are a growing area for behavior analysts, who have the unique skills and experience to utilize principles of behavior analysis to improve processes and functions in human services organizations. One particular area of interest for behavioral practitioners will be organizational behavior management (OBM). OBM conceptualizes and empirically solves organizational problems. This workshop will provide participants with the concepts and knowledge to increase their potential for professional behavioral consultation to human services organizations. Operation issues plague most mental health and service industry professions. It is our experience that organizational behavior management has much to offer traditional operations in job design, analysis, and HR management. In addition, OBM readily lends itself to improve the quality of treatment services in human service organizations that provide services to people with mental retardation, developmental disabilities, autism, and emotional/behavioral disorders. This presentation will focuses on applying the basics of OBM to the development of successful service operations, and provide data from a demonstration research project conducted in a residential treatment facility serving these populations. Management involves the acquisition and use of resources. OBM redefines management from control of the person to control of the context/environment in which the person works. It has developed powerful techniques for a range of management areas, and can be used to improve the integrity and quality of treatment approaches being used in a human service organization. (Cautilli & Clarke, BAT, 2000, Weinberg et. al., BAT, 2001).
|Learning Objectives: At the completion of the workshop, participants will be able to: -Develop management by team objective programs. - Analyze performance problems from a traditional operations perspective. - Identify ways that OBM can enhance this approach. - Understand operations and HR approaches to enhance employee performance, and to achieve a company's strategic goals. - Use OBM in operations to enhance treatment integrity. - Use statistical process control to determine when to intervene. (P Chart) - Set up functionally based programs with the supervision of all staff as the cornerstone. - Set up benchmarks and define outcomes for successful interventions. - Understand the essential skills of an effective manager. - Understand key skills to devise performance objectives linked to evaluation, mission of the organization, and performance-contingent salary increases.
|Activities: Participants will work in breakout groups to devise performance objectives for professionals and staff linked to the organizationï¿½s mission; participants will practice use of various organizational assessment instruments in evaluating their own or hypothetical human services agencies.
|Audience: Behavior analysts, human resources professionals, program directors or administrators of human services organizations, OBM professionals, and students in OBM track programs.
|Content Area: Practice
|Instruction Level: Intermediate