Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


45th Annual Convention; Chicago, IL; 2019

Event Details

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Symposium #54
CE Offered: BACB
Recent Innovations in Organizational Behavior Management
Saturday, May 25, 2019
11:00 AM–12:50 PM
Hyatt Regency East, Concourse Level, Michigan 1 A-C
Area: OBM; Domain: Applied Research
Chair: Byron J. Wine (The Faison Center and Florida Institute of Technology )
Discussant: Joshua K. Pritchard (Southern Illinois University)
CE Instructor: Joshua K. Pritchard, Ph.D.

As a sub-discipline of ABA Organizational Behavior Management (OBM) relies on applied research to drive new procedures and refine existing techniques. This symposium features data from four applied studies across a number of domains. Two presentations focus on different aspects of feedback: temporal location and building rapport. Another presentation will focus on a variation of token economies where guests provide tokens to employees. The last study examines a method using the principles of gamification to encourage professional development in line-level employees. Attendees of this symposium will be able to use the information presented to refine practice and generate new lines of research in OBM.

Instruction Level: Intermediate
Target Audience:

Practicing behavior analysts, researchers, and graduate students in OBM.

The Effects of Rapport Building on Performance and Discretionary Effort
SCOTT MICHAEL CURRY (Florida Institute of Technology ), Nicole Gravina (Florida Institute of Technology)
Abstract: A common concern among business professionals is building rapport in the workplace. However, limited research has systematically evaluated the effects of rapport on performance. The current study evaluated the effects of building rapport versus not building rapport on performance in an analogue setting. Results indicated that the rapport-building group completed more work than the non-rapport group.
On the Implementation of a Gamified Professional Development System for Direct Care Staff
JENNIFER GRABOYES CAMBLIN (The Faison School for Autism), Eli T. Newcomb (The Faison Center), Francesca Jones (The Faison Center), Byron J. Wine (The Faison Center)
Abstract: Many industries and professions rely heavily on entry level staff. In some settings, it is important to further develop these individuals after onboarding and initial training is complete. Gamification in the workplace involves the redesign of employee activities such that they resemble or draw from environmental contingencies used in game design. The purpose of this presentation is to provide a descriptive example of how a gamified model of professional development was implemented for a workforce of approximately 130 entry level, direct-care staff.
The Effects of Temporal Placement of Feedback on Performance With and Without Goals
CHRISTOPHER MORGAN (The Faison Center, Inc.), Byron J. Wine (The Faison Center)
Abstract: This presentation compares the effects of temporal placement of feedback, and presence or absence of stated goals, on skill acquisition. Four conditions were examined: feedback before performance with goals, feedback before performance without goals, feedback after performance with goals, and feedback after performance without goals. The results of this study found no statistically significant difference in performance across the four conditions.
Using a Guest-Delivered Token Economy to Increase Employee-Guest Interactions at a Zoo
CASSIE VERGASON (Florida Institute of Technology), Nicole Gravina (Florida Institute of Technology)
Abstract: Interactions between employees and guests in a zoological facility can promote educational opportunities and improve guest satisfaction. The present study used a guest-delivered token economy to promote guest greetings by employees at a zoological facility. An ABAB design was used to evaluate the intervention and results showed increases of 35.3% and 45.0% in correct employee-guest interactions in each intervention phase compared to baseline, thus suggesting that a guest-delivered token economy is an effective way to improve guest greetings.



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