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| Applying OBM to promote system-wide effects in Autism and General Early Intervention Service Providers |
| Monday, May 25, 2009 |
| 10:30 AM–11:50 AM |
| North 221 C |
| Area: OBM/AUT; Domain: Service Delivery |
| Chair: Steven Woolf (BEACON Services) |
| Discussant: Robert F Littleton Jr (Evergreen Center) |
| CE Instructor: Jose Martinez-Diaz, Ph.D. |
| Abstract: Human services agencies that utilize principles of Organizational Behavior Management (OBM) objectively define staff behaviors, design specific interventions to achieve goals, and regularly measure progress to assess effectiveness. According to Daniels and Daniels (2004), successful agency business models are defined by the ability to produce measurable results. This symposium examines three human services agencies with individually designed performance management models used to support clinically effective practice, the self-management of staff service productivity goals, and behavior-based quality assurance. |
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| Using OBM to Increase Levels of ABA Service Intensity for Children with PDD/Autism |
| STEVEN WOOLF (BEACON Services), Robert F Littleton Jr (Evergreen Center) |
| Abstract: Research has demonstrated the effectiveness of providing early and intensive behavior-based educational programming to young children with autism (Howard, Sparkman, Cohen, Green, & Stanislaw, 2005; Reed, Osborne, & Corness, 2007). Many states have supported early intervention home-based services to treat young children with autism/PDD. Some funding models include features that discourage adoption of preferred levels of service intensity and clinical designs. This presentation will discuss options available to encourage and motivate behavioral educators to adopt intensive ABA service models. An incentive system was designed to reinforce staff for providing home-based ABA services consistent with best practice. The presentation will review data and discuss the effects of extending incentives to clinical supervisors and the effects of visual posting on service intensity levels. |
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| Because it Works: The Systematic Application of a Performance Management Program in a Non-Profit Setting |
| MICHAEL SANTASIERI (Human Services Management Corp.), Robert F Littleton Jr (Evergreen Center) |
| Abstract: Improving staff performance at all organizational levels increases the likelihood of achieving organizational outcomes and mission(s). The non-profit operating environment is increasingly faced with challenges manifested by increasing regulatory demands, staff recruitment, retention, and training issues, and economic scarcity, and is fertile ground for the introduction of a behavior based management system that works to effectively and efficiently improve staff performance. This presentation will examine the elements that support the implementation of a Performance Management Program in a non-profit setting. These elements include identifying staff and organizational performance related issues, establishing performance indicators, implementing measurable action plans, assessing action plan outcomes, providing staff and organizational feedback and reinforcement, and continuous quality improvement evaluation. Sample forms, data collection, and reporting tools will be presented. In addition, this presentation will also examine implementation strategies and processes that are valuable in building an organizational culture that embraces a behavior-based approach to performance management. |
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| The Effects of Self-Management of Productivity Goals in a General Early Intervention Service Delivery System |
| JOANN OTLIN (Criterion Child Enrichment), Robert F Littleton Jr (Evergreen Center) |
| Abstract: Many human service agencies are challenged to provide quality services while maintaining financial viability. This presentation will chronicle the implementation of a management system designed to increase individual staff productivity when working with young children at risk for developmental delays. The presentation will review outcome data based on individual and group productivity monitoring systems utilizing the principles of organizational behavior management (OBM). The presentation will discuss targeted staff behavior, operationally defined production goals, compliance monitoring, and outcomes of financially based incentive programs on staff behavior. |
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