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| Performance Management in Service Delivery for Children with Autism: Measuring and Attaining Exemplary Staff Performance |
| Friday, May 22, 2009 |
| 6:00 PM–9:00 PM |
| North 121 A |
| Area: AUT; Domain: Service Delivery |
| CE Instructor: |
| KRISTIN N WILKINSON (Organization for Research and Learning), Kelly J. Ferris (Organization for Research and Learning), Krista Zambolin (Organization for Research and Learning) |
| Description: This workshop will provide participants multiple opportunities to learn how to evaluate service delivery staff performance in three critical areas: verbal behavior about the service being delivered, contingency-shaped behavior involved in delivering the service, and verbally-mediated behavior involved in problem solving related to the service being delivered. Sample forms and feedback systems will be shown, and participants will practice evaluating staff performance via contrived practice arrangements and videotape review. Each participant will receive a CD-ROM containing all of the materials, sample forms, and videotape examples used in the workshop as well as an annotated bibliography containing relevant references from the literature. |
| Learning Objectives: By the end of the workshop, participants will be able to:(1) Describe three important repertoires to be developed in service delivery personnel, (2) Evaluate service personnel performance related to verbal behavior about service, (3) Evaluate service personnel performance related to contingency-shaped service behavior. |
| Activities: Throughout the workshop, participants will: Participate in discussion about topics being addressed; complete evaluations measuring service delivery personnel verbal behavior; complete evaluations measuring service delivery personnel contingency-shaped behavior through the review of multiple videotaped examples; complete evaluations measuring service delivery personnel verbally-mediated behavior using real life sample performance data; and develop or begin to develop instruments to measure each of the above in the work each participant supervises or performs in their professional life. |
| Audience: People responsible for supervising the performance of staff members delivering services to persons with disabilities. The workshop will be particularly helpful for individuals supervising and designing instructional or skill-building programs. |
| Content Area: Practice |
| Instruction Level: Basic |