Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


35th Annual Convention; Phoenix, AZ; 2009

Workshop Details

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Workshop #W23
CE Offered: PSY/BACB
Using Performance Improvement Methods to Start and Manage an ABA Service Provider Organization
Friday, May 22, 2009
10:00 AM–5:00 PM
North 221 C
Area: OBM; Domain: Service Delivery
CE Instructor: Joseph Cautilli, Ph.D., LP, BCBA, Ph.D.
JOSEPH D. CAUTILLI (Behavior Analysis and Therapy Partners), MICHAEL WEINBERG (Orlando Behavior Health Services, LLC)
Description: In this workshop, participants will receive information and instruction on how to start an ABA based service provider organization and manage professional and/or care staff behavior using Performance Improvement methods based upon the OBM literature (e.g. Aubrey Daniels' Performance Improvement book, pinpointing, and other methods). Hiring methods, employee selection, setting targets, reinforcing staff performance, addressing problem performance, quality improvement, six sigma, pareto charting, statistical process control, behavior anchors, and other methods will be presented. With several decades of research data and implementation outcomes to support its use, Performance Improvement has become a key OBM methodology in many companies. In this workshop, participants will receive up-to-date information and instruction in use of this methodology to start and manage an ABA human services organization. Examples of areas that will be covered include employee selection methods, pinpointing, setting targets, functional assessment to address problem performance, reinforcement of employee performance, using behavioral anchors, assessment centers, and others.
Learning Objectives: By the end of this workshop, participants will learn to: 1) State three key approaches for selecting staff 2) State and describe three methods to evaluate staff performance 3) State examples of staff improvement goals and improvement approaches 4) Identify and discuss the research base for performance improvement methods (at least 3 studies or references that are empirically derived) 5) state key expected performance outcomes and ABA service delivery standards 6) State methods of assessing bases of problem performance and approaches to rectify these problems 7) state and demonstrate key data collection and display methods for staff performance 8) State three key behavioral coaching methods for performance improvement purposes
Activities: 1) Identify the type and nature of service organization participants may wish to establish, or learn to manage using PI methods 2) Identify systems to establish the organization and how it will carry out its mission. Participants will write sample mission and vision statements 3) create a basic business plan for carrying out the mission and type of staff needed to carry it out, and create basic systems for staff selection using methods presented 4) participants will draft standards of performance and behavior analytic service delivery expected of their staff and organization 5) create systems of staff performance measurement and goal setting, along with means of reinforcing desired and improved performance (and how it will be measured) 6) small group activity to conduct functional assessment and devise a plan or approach in a work setting for addressing problem performance 7) Practice devising and conducting behavioral interview method for selecting new staff
Audience: Applied Behavior Analysts, Organizational Behavior Management specialists (entry or intermediate level), Human Services managers, current and would-be founders or directors of a program, entreprenuers in establishing ABA based service organizations.
Content Area: Practice
Instruction Level: Basic



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