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| Training Supervisors How to Train, Supervise, and Motivate Support Staff |
| Friday, May 22, 2009 |
| 6:00 PM–9:00 PM |
| North 228 |
| Area: OBM/DDA; Domain: Applied Behavior Analysis |
| CE Instructor: Timothy Weil, Ph.D. |
| DENNIS H. REID (Carolina Behavior Analysis & Support Center, Ltd.), Marsha B. Parsons (J. Iverson Riddle Center), Carolyn W. Green (Carolina Behavior Analysis and Support Center) |
| Description: This workshop will describe a coordinated process for training supervisors how to train, supervise, and motivate human service staff. Initially, an evidence-based, behavioral process for managing staff performance will be summarized in terms of step-by-step procedures. Next, a performance- and competency-based approach for training supervisors to use evidence-based training and supervisory procedures with their staff will be described. Skills targeted to be trained to supervisors with the procedures include specifying important areas of staff performance, objectively yet quickly monitoring staff performance, on-the-job training strategies to apply with staff, supporting and correcting staff work behavior with feedback, maintaining proficient staff work performance, and helping staff enjoy their work. Background research validating both the skills to be trained to supervisors (i.e., in terms of their impact on staff behavior) and the manner of training the skills to supervisors will be briefly summarized and supported with scientific references. Examples of how the skills can be trained to supervisors will be both summarized and demonstrated. The latter exemplify a consistent supervisor-training process of describe, demonstrate, and practice with feedback. Practical concerns in implementing the supervisory training process will likewise be described, with suggestions for overcoming likely obstacles based on instructor experience. |
| Learning Objectives: At the conclusion of the workshop, the participant will be able to describe six key steps of a behavioral approach to staff training and supervision.
At the conclusion of the workshop, the participant will be able to
identify six sets of skills supervisors must have to adequately practice evidence-based supervision.
At the conclusion of the workshop, the participant will be able to
describe a practical, data-based approach for reinforcing and maintaining proficient work performance of staff.
At the conclusion of the workshop, the participant will be able to
describe a practical, data-based approach for correcting nonproficient performance of staff.
At the conclusion of the workshop, the participant will be able to describe an evidence-based strategy a supervisor can use to enhance staff preference for a strongly disliked work task. |
| Activities: Activities of participants will include: (1) listening to instructor lecture/presentations, (2) viewing power point summaries of key points, (3) completing pencil and paper activities relating to scenarios depicting applications of key points, (4) viewing role-play demonstrations of target procedures by instructors, (5) practicing target procedures in role-play situations with performance feedback by instructors, and (6) opportunities to ask questions of instructors and receive instructor answers. |
| Audience: The target audience includes anyone who is responsible for directing or training the work performance of supervisors of support staff in human service settings. The workshop will be most relevant for mid-level supervisors (e.g., supervisors who supervise other supervisors), staff development personnel in agencies providing residential and/or day treatment sites for people with developmental disabilities, and consultants who work with supervisors in human service agencies. |
| Content Area: Practice |
| Instruction Level: Basic |