Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


36th Annual Convention; San Antonio, TX; 2010

Workshop Details

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Workshop #W25
CE Offered: PSY/BACB
How to Use Performance Improvement Methods to Start and Manage an Applied Behavior Analysis Service Provider Organization
Friday, May 28, 2010
10:00 AM–5:00 PM
Independence (Grand Hyatt)
Area: OBM/TPC; Domain: Theory
CE Instructor: Jamie Hughes, M.A.
JOSEPH D. CAUTILLI (Behavior Analysis and Therapy Partners), SHANE D. ISLEY (West Coast Behavioral Consultants, Inc.), MICHAEL WEINBERG (Orlando Behavior Health Services, LLC)
Description: In this workshop, participants will receive information and instruction on methods to start an applied behavior analysis (ABA) based service provider organization and manage professional and/or staff behavior using performance improvement methods described in organizational behavior management literature (e.g., Aubrey Daniels, Gilbert, Austin, Mawhinney). Hiring methods, employee selection, setting targets, reinforcing staff performance, addressing problem performance, quality improvement, six sigma, statistical process control, staff selection methods, staff training, and other methods will be presented. With several decades of research data and implementation outcomes to support its use, performance improvement (PI) has become the primary organizational and human resources methodology in many companies. Now in its 10th year, this workshop will provide particpants current research and methods from the the PI literature to start and manage an ABA human services organization. Examples of areas that will be covered include employee selection methods, pinpointing, setting targets, functional assessment, reinforcement methods, behavioral anchors, assessment centers, and others.
Learning Objectives: By the end of this workshop, participants will learn to do the following: 1. state three key approaches for selecting staff; 2. state and describe three methods to evaluate staff performance; 3. state examples of staff improvement goals and improvement approaches; 4. identify and discuss the research base for performance improvement methods (at least three studies or references that are empirically derived); 5. identify key expected performance outcomes and ABA service delivery standards; 6. describe methods of assessing bases of problem performance and approaches to rectify these problems; 7. state and demonstrate two data collection and display methods for staff performance; 8. describe three key behavioral coaching methods for performance improvement purposes.
Activities: Facilitators will help participants identify the type and nature of service organizations they may wish to establish or learn to manage using PI methods. Facilitators will also help identify systems to establish the organization and how it will carry out its mission. Participants will write sample mission and vision statements. Facilitators will help participants create basic business plans for carrying out their missions and for selecting the type of staff needed. They will also help create basic systems for staff selection using presented methods. Participants will draft standards of performance and behavior analytic service delivery expected of their staff and organization and create systems of staff performance measurement and goal setting, along with means of reinforcing desired and improved performance (and how it will be measured). The workshop will include a small group activity to conduct functional assessment and devise a plan or approach in a work setting for addressing problem performance. Participants will practice devising and conducting behavioral interview methods for selecting new staff.
Audience: Applied behavior analysts, organizational behavior management specialists (entry or intermediate level), human services managers, human resources professionals, current and prospective program directors, and entreprenuers wishing to establish an ABA based service organization.
Content Area: Methodology
Instruction Level: Basic



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