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| System and Behavioral Measurement in OBM |
| Monday, May 26, 2008 |
| 1:30 PM–2:50 PM |
| Marquette |
| Area: OBM |
| Chair: Tamina A. Stuber (Western Michigan University) |
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| Using Six Sigma and Behavioral Systems Analysis (BSA) Tools to Address Performance Issues in a Pharmaceutical Manufacturing Environment. |
| Domain: Applied Research |
| JENNIFER ONEA HOLTMAN (Western Michigan University), Heather M. McGee (Western Michigan University) |
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| Abstract: Performance improvement in the workplace is a priority in organizations today. Six Sigma tools and Behavioral Systems Analysis (BSA) tools were utilized in a pharmaceutical manufacturing facility. Six Sigma is a systematic methodology for problem solving which uses the Define/Measure/etc. (DMAIC) process. BSA is a methodology which approaches performance improvement from a systems point of view and includes behavior analytic principles. These methodologies have similarities and differences. The differences between the methods make the tools more applicable in different situations. |
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| Using the PDC and Performance Matrix to Improve Employee Behavior in a Non-Profit Organization. |
| Domain: Applied Research |
| SEASON ALMASON (Western Michigan University), Heather M. McGee (Western Michigan University), Jessica L. Fouch (Western Michigan University) |
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| Abstract: This study employed a BAB design to evaluate the effects of an intervention package on employee performance in a non-profit organization. Four behaviors were targeted for a total of 30 employees, 20 of whom were high school students. The intervention package evaluated in this study included goal setting, individual written feedback, group graphic feedback, and reinforcement (a group pizza party and a raffle for individual prizes). The Performance Diagnostic Checklist (PDC) was used to determine the components of the intervention package and the Performance Matrix was used to provide a quantitative measure of employee behavior as well as individual written feedback. The study occurred over a period of approximately 6 weeks and the intervention was applied and evaluated across 7 sites. In all cases the target behaviors occurred more often during the intervention phases than during the baseline phase. Pilot data showed that employees were engaging in the target behaviors about 50% of the time (i.e., they would have earned 50% of the possible points on the Performance Matrix). The overall percentage of points earned in the first intervention phase was 89.9%. It decreased to 67.7% in baseline and then increased to 79.2% when the intervention was reinstated. |
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| Measuring Toy Cleaning Practices in a Pediatric Hospital Playroom. |
| Domain: Applied Research |
| TAMINA A. STUBER (Western Michigan University), Krista Gabriau (Western Michigan University), Alyce M. Dickinson (Western Michigan University) |
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| Abstract: Infection control and environmental safety in hospitals is necessary in order to ensure that a high level of quality care is being provided and that the children and their family members are minimally exposed to infectious bacteria and viruses. The purpose of this project was to create and implement an objective measurement system to investigate current infection control standards for the cleaning of toys and playroom equipment on an in-patient pediatric unit at a local hospital. Our approach was positive, focusing on performance pinpoints rather than outcomes of behavior. During the project, the Toy Contamination Checklist was created based on the principles of behavioral systems analysis and served as a quantitative measurement tool, which allowed investigators to quantitatively evaluate the frequency of removal of used toys from the pediatric playroom after classifying them as either low risk or high risk for infection transmission. This paper provides a discussion of the pre- and post-intervention findings based on the implementation of the Toy Contamination Checklist. |
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