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| International Symposium - Case Study - BA Training at a Large Local Authority |
| Monday, May 26, 2008 |
| 1:30 PM–2:50 PM |
| Joliet |
| Area: OBM; Domain: Applied Research |
| Chair: Howard John Lees (Hollin) |
| Discussant: Bruce Faulkner (3 Simple Rules) |
| Abstract: This paper and discussion will centre around the delivery of BA training to workers in a large local authority and its effect on the delivery of service. The workers had not previously been exposed to any form of modern training course and therefore had no expectations regarding the effort required to learn BA and deliver workplace efficiencies following the training. |
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| The Clients Perspective. |
| ANDREA MCHUGH (Edinburgh City Council) |
| Abstract: The client took a brave decision to roll out training to a cross section of staff at Edinburgh City Council. This paper discusses the expectations of the course and also the results since the first wave graduated the course. |
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| Designing and Delivering a Course for a Mixed Ability Local Authority Group. |
| RACHEL EDWARDS (Hollin) |
| Abstract: This course had to be relevant for a group of 30 staff from the Edinburgh City Council. There were senior managers, middle managers, and workforce supervisors within the course attendees. Care had to be taken to be as inclusive as possible, this paper describes how this was designed into the course and how effective the R/F feedback response cards were in achieving high performance from the students. |
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| Lessons l Learned from this Case Study and Similar Case Studies in 2007. |
| HOWARD JOHN LEES (Hollin) |
| Abstract: This paper reviews how the material has developed over time and how the lessons learned here have contributed to a complete re-write of the training materials used. |
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