|Current Intervention Applications in OBM
|Sunday, May 25, 2008
|10:30 AM–11:50 AM
|Area: OBM; Domain: Applied Research
|Chair: Jeanine Plowman Stratton (Furman University)
|CE Instructor: Jeanine Plowman Stratton, Ph.D.
This symposium will present a variety of OBM research projects, showcasing some of the most commonly used interventions in OBM research. Two studies examined ways to improve the effectiveness of employee work tasks in restaurant settings, one manipulating a unique feature of feedback while another used a package intervention to increase selling and customer service behaviors. Another study examined the use of antecedents to improve the cleanliness of gym equipment. The fourth used a reinforcement program to enhance the effectiveness of a smoking cessation program in a primary healthcare facility.
|Altering the Temporal Positioning of Feedback to Improve Closing Task Performance at a Restaurant: Timing Can Make a Difference.
|CHRIS A. SAWYER (Furman University), Rhett Abraham (Furman University), Jeanine Plowman Stratton (Furman University), Melissa A. Wilson (Furman University)
|Abstract: This performance improvement project was conducted to examine the effect of management inspection and individual feedback on server performance of two closing behaviors at a privately-owned restaurant: rolling silverware and wiping tables. Participants included four experienced waitstaff employees. Employees worked two consecutive shifts each day. A baseline data collection phase was followed by an inspection and feedback phase. This study used a multiple base design across shifts per participant in which feedback was delivered following each shift. Levels of both behaviors improved during the intervention phase for each participant. The improvement was greater in the second shift behavior than in the first shift. This difference may be due to the timing of feedback delivery. Feedback functions and implications will be discussed.
|The Effects of Implementing Performance Management to Increase Selling at "19th Hole" Bar & Grill.
|YASSER ABOUL FETOUH (Florida State University), Michael A. Thompson (Florida State University), Stephanie Toelken (University of South Florida), Jon S. Bailey (FSU, BMC, FABA)
|Abstract: The present study sought to increase selling behaviors. The behaviors pinpointed were customer greeting, presentation of daily specials, and up-selling. A progression of the 12 diagnostic questions were implemented resulting in two intervention packages that featured visual prompts, task clarification, role-play, and manager training. As a result, customer greeting increased from 0% to 70%, presentation of the daily special increased from 0% to 50% and up-selling also increased from 0% to 50%.
|Increasing Gym Sanitation at a College Fitness Facility.
|SHAYLA R. ELLIS (Florida State University), Melissa A. Brewer (Florida State University), Emily Pearson (Florida State University)
|Abstract: An increasing number of American's enter fitness facilities daily in order to improve their health. However, upon entering the facility and utilizing the equipment they come into contact with a number of germs and bacteria which can be potentially harmful. This study sought to increase the frequency of gym patrons sanitizing their equipment after use through the use of antecedent manipulations in a reversal design.
|Butt-Out: An Evaluation of Smoking Cessation Methods.
|AMBER L. WATTS (Florida State University), Jon S. Bailey (FSU, BMC, FABA), Marco D. Tomasi (Florida State University)
|Abstract: The current study evaluated a preexisting smoking program at the University's fully accredited primary care facility. This program uses smoking cessation aids along with providing support and encouragement from the staff. Smoking cessation aids are offered at half price to students who demonstrate a commitment to quitting and agree to weekly 30-minute meetings with a facilitator. This study also designed a smoking cessation program plus a voucher-based reinforcement program. This consisted of the use of vouchers for motivation. Participants could earn vouchers for a carbon monoxide (CO) reading of equal to or less than 4 parts per million (ppm). The participants were randomly assigned to an experimental condition. Group 1 incorporated the use of a smoking aid, and Group 2 incorporated the use of a smoking aid plus the use of vouchers. There were 2 students participating in this study. For inclusion of this study, all participants had to be current smokers over 18 years of age. An AB repeated across participants design was used to evaluate the smoking cessation programs. During the intervention, cigarette smoking was reduced with both participants. Results suggest behavioral methods used with smoking aids have the potential to reduce cigarette smoking among college students.