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OBM in Practice: Using Performance Metrics to Improve Organizational Performance |
Sunday, September 29, 2019 |
4:00 PM–4:50 PM |
Stockholm Waterfront Congress Centre, Level 2, C3 |
Area: OBM/CBM; Domain: Service Delivery |
Chair: Helena L. Maguire (Melmark New England) |
CE Instructor: Helena L. Maguire, M.S. |
Abstract: As behavior analysts, working in applied service settings, having the ability to measure efficacy and analyze results is the cornerstone of all behavior analytic interventions. In an effort to improve organizational performance across multiple domain areas of concern to staff and consumers, it is essential to identify, measure and analyze the essential measures of healthy organization performance. Areas of focus for evaluating organizational performance include consumer progress on goals, staff performance management data relative to reduction of work related injuries, reduction in use of physical restraints, and accurate implementation of clinical protocols. Ensuring achieving transparency with an organizations’ board of directors can be achieved by using performance metrics to indicate organizational health. The purpose of the present symposium is to share findings from three service domain areas that have been measured and evaluated for successful outcomes in the delivery of critical services and interventions to consumers and staff. Each presentation will cover measures used and current performance data that demonstrate overall organizational success and performances. |
Instruction Level: Intermediate |
Keyword(s): behavioral safety, organizational health, performance metrics; |
Target Audience: Intermediate learners BCBA's in applied settings who direct or develop service models |
Learning Objectives: N/A |
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Why Using Performance Metrics Should Matter to Your Organizational Health |
RITA M. GARDNER (Melmark New England) |
Abstract: As behavior analysts, working in applied service settings, having the ability to measure efficacy and analyze results is the cornerstone of all behavior analytic interventions. In an effort to improve organizational performance across multiple domain areas of concern to staff and consumers, it is essential to identify, measure and analyze the essential measures of healthy organization performance. Areas of focus for evaluating organizational performance include consumer progress on goals, staff performance management data relative to reduction of work related injuries, reduction in use of physical restraints, and accurate implementation of clinical protocols. Ensuring achieving transparency with an organizations’ board of directors can be achieved by using performance metrics to indicate organizational health.
This presentation will focus on some key organizational performance indicators that were identified for use in a human service agency to assist board of directors in evaluating efficacy of services and overall organizational health. This presentation will identify those key measures and demonstrate successful organizational performance over a 2 year period. |
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Ensuring Behavioral Safety in Organizations through Performance Metrics Review and Management |
Frank Bird (Melmark New England), JILL HARPER (Melmark New England) |
Abstract: This presentation will present data relative to behavioral safety concerns in the areas of application of restraint and staff injuries resulting in workman’s compensation claims and lost work time. Data will demonstrate a successful decrease in restraints and decrease in workman’s compensation claims and lost work time through the application of performance measures, evaluation and intervention strategies to produce safe work behaviors. |
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Achieving Goals in the Delivery of Behavior Analytical Services: Why Staff Performance Management Systems Promote Success for Consumers |
HELENA L. MAGUIRE (Melmark New England) |
Abstract: This presentation will highlight specific staff performance management systems essential to producing success with consumer’s making progress on goals and benefitting from the clinical interventions identified as needed for effective treatment. Data presented will show the specific performance management procedures used with staff. This data will show successfully staff performance on clinical protocols, identify training and supervision systems essential for staff success and link staff performances to consumer successes in the meeting of goals. |
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