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| OBM: What it is and How to Use it in Human Services Organizations |
| Friday, May 26, 2006 |
| 10:00 AM–5:00 PM |
| Regency VI |
| Area: OBM; Domain: Applied Research |
| CE Instructor: John Austin, Ph.D. |
| JOHN AUSTIN (Western Michigan University) |
| Description: Summary: This workshop will guide participants through various concepts of performance improvement of individuals and groups in any organization, but especially in human services organizations. The strategies presented will assist attendees in identifying a performance problem, developing measures to collect data on it, diagnosing the problem, developing solutions for the problem, and developing a means for maintaining those solutions. This workshop is appropriate for those who conduct human performance improvement activities in organizational settings, as well owners/operators of small companies or administrators/managers/supervisors in human services or other organizations. Participants should come prepared with an actual performance problem from their organization that they would like to work through during the session. |
| Learning Objectives: By the end of the workshop participants should (be able to): 1. Identify the mission of your organization, department and job 2. Identify a pinpoint to focus improvements on 3. Develop a measurement system to measure the pinpoint 4. Diagnose the problem 5. Develop a solution and implementation plan for the problem 6. Develop a plan to maintain the solution 7. Know a collection of strategies that they can use to improve human performance |
| Activities: Participants should come to the workshop with ideas in mind for performances they would like to improve. The attendees will identifying a performance problem, develop measures to collect data on it, diagnose the problem, develop solutions for the problem, and develop a means for maintaining those solutions. |
| Audience: This workshop is appropriate for those who conduct human performance improvement activities in organizational settings, as well owners/operators of small companies or administrators/managers/supervisors in human services or other organizations. |
| Content Area: Practice |
| Instruction Level: Intermediate |