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| ProgressCharter and the Pragmatic Organizational Performance Engineering Process |
| Sunday, May 24, 2020 |
| 11:00 AM–11:50 AM |
| Virtual |
| Area: OBM/EDC; Domain: Service Delivery |
| Chair: Guy S. Bruce (Appealing Solutions, LLC) |
| Discussant: Sigrid S. Glenn (University of North Texas) |
| CE Instructor: Guy S. Bruce, Ed.D. |
| Abstract: ProgressCharter is a software application that will make it easy to design and implement a pragmatic, organizational performance engineering process, “EARS.” “EARS” is an acronym for a pragmatic change process with the following steps: 1) Evaluate student or client progress, 2) Analyze causes of inadequate staff performance, 3) Recommend changes in staff resources, training, and management, and 4) Solve staff performance problems by designing and implementing changes in resources, training, and management. The process is an application of behavior analysis to improve provider performance so that recipients can make efficient progress towards their goals. ProgressCharter uses sensitive measures of client progress to identify quickly when a client is not making efficient progress. It uses data to identify the causes of the three types of provider performance problems, "can-do," "know-how" and "want-to” and recommend changes in provider resources, training and management. |
| Target Audience: Supervisors, staff trainers, program designers and directors of schools and clinics that provider behavior analysis services to students and clients. |
| Learning Objectives: Participants will 1) Describe the Pragmatic Performance Engineering Process 2) Describe how it can be applied to evaluate client progress. 3) Describe how it can be applied to identify causes of staff performance problems 4) Describe how it can applied to design and implement changes in staff resources, training, and management |
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| ProgressCharter and the Organizational Performance Engineering Process: An Overview |
| GUY S. BRUCE (Appealing Solutions, LLC) |
| Abstract: ProgressCharter is a software application that will make it easy to design and implement a pragmatic, organizational performance engineering process, “EARS.” “EARS” is an acronym for a pragmatic change process with the following steps: 1) Evaluate student or client progress, 2) Analyze causes of inadequate staff performance, 3) Recommend changes in staff resources, training, and management, and 4) Solve staff performance problems by designing and implementing changes in resources, training, and management. The process is an application of behavior analysis to improve provider performance so that recipients can make efficient progress towards their goals. ProgressCharter uses sensitive measures of client progress to identify quickly when a client is not making efficient progress. It uses data to identify the causes of the three types of provider performance problems, "can-do," "know-how" and "want-to” and recommend changes in provider resources, training and management. This talk will provide an overview of the organizational performance engineering process with examples on how ProgressCharter can be used to facilitate the design and implementation of that process so that clients can meet and exceed their progress goals. |
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Use of ProgressCharter to Improve Graduate Student Performance and Staff Supervision |
| MARGARET PAVONE DANNEVIK (Lindenwood University), Kelly Hantak (Lindenwood University) |
| Abstract: ProgressCharter is a software application that will make it easy to design and implement a pragmatic, organizational performance engineering process, “EARS.” “EARS” is an acronym for a pragmatic change process with the following steps: 1) Evaluate student or client progress, 2) Analyze causes of inadequate staff performance, 3) Recommend changes in staff resources, training, and management, and 4) Solve staff performance problems by designing and implementing changes in resources, training, and management. The process is an application of behavior analysis to improve provider performance so that recipients can make efficient progress towards their goals. ProgressCharter uses sensitive measures of client progress to identify quickly when a client is not making efficient progress. It uses data to identify the causes of the three types of provider performance problems, "can-do," "know-how" and "want-to” and recommend changes in provider resources, training and management. We will describe how ProgressCharter can be used as a study tool to improve graduate student performance on classroom assessments and as an organizational performance engineering tool to improve student supervision of staff who work with clients. |
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