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| Just Do What I Said! Using Performance Engineering to Improve Consultative Practice |
| Saturday, May 24, 2014 |
| 8:00 AM–11:00 AM |
| W176b (McCormick Place Convention Center) |
| Area: OBM/PRA; Domain: Service Delivery |
| CE Instructor: Steven Celmer, M.A. |
| STEVEN CELMER (Virginia Commonwealth University), BLAKE GRIDER (Quality Behavior Solutions, Inc.) |
| Description: How many times have you been in a consultative relationship and given evidence-based recommendations that will benefit a client only to come back a few weeks later and find that hardly any of your recommendations have been completed? Is it because the employees have a poor work ethic? Or perhaps they've been poorly trained? While these would be easy excuses to make, the answer to these questions is almost always "no." The employees' performance is simply a product of their environment and the contingencies in place. In this workshop, participants will improve their consultative repertoire by learning how to analyze performance and deliberately "engineer" it to achieve their goals. Participants will be given scenarios and asked to pinpoint the environmental sources of poor performance, design solutions specifically tailored to address the case of the problem, and plan for evaluating the effectiveness of those interventions. |
| Learning Objectives: At the conclusion of this workshop, the participant will be able to (1) evaluate whether a "performance issue" is worth pursuing within the context of overall consultative goals; (2) use a systematic method to identify the causes of performance issues as deficits in environmental accommodations, effective consequences, or skill training; (3) identify appropriate and tailored solutions that will address the core of performance issues; (4) decide which solutions will be the most practical to pursue given the specific consultative setting; and (5) decide upon measures of improvement to collect that will inform potential changes needed to improve intervention effectiveness and efficiency. |
| Activities: Workshop activities will include (1) presentation of core content through a blend of informative lecture and case studies and (2) practice with the presented analysis rubric through group evaluation of performance scenarios and discussion of participants' current performance-engineering projects. |
| Audience: This workshop will be of interest to individuals working in consultative roles in the fields of education and developmental disabilities, including BACB certificants and licensed psychologists. The workshop's primary focus is the professional whose role is to consult with others but who, due to this consultative position, has less control over organizational outcomes because of a lack of direct influence over clients. Examples and discussion will primarily revolve around consultation in educational settings. |
| Content Area: Practice |
| Instruction Level: Intermediate |
| Keyword(s): Consultation, Developmental Disabilities, Education, Performance Management |