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| How to Improve Work Performance: The Behavior of Individuals, Work Processes, and Organizations |
| Friday, May 27, 2005 |
| 10:00 AM–5:00 PM |
| 5H (5th floor) |
| Area: OBM; Domain: Applied Research |
| CE Instructor: John Austin, Ph.D. |
| JOHN AUSTIN (Western Michigan University), JOSEPH R. SASSON (Florida State University) |
| Description: This workshop will guide participants through various concepts of performance improvement at all levels of the organization. The strategies presented will assist attendees with the tasks of performance analysis and improvement at the organization, process, and human performance levels. This workshop is appropriate for those who conduct human performance improvement activities in organizational settings, as well owners/operators of small companies or administrators/managers in human services facilities. Participants should come prepared with an actual performance problem from their organization that they would like to work through during the session. |
| Learning Objectives: By the end of the workshop participants should (be able to): - Identify factors that affect their organization�s performance. - Know a collection of strategies to address organizational problems. - Identify factors that can affect process performance using tools such as process mapping. - Know a collection of strategies that they can use to improve the way work is performed in their organization. - Identify the factors affecting human performance in the workplace. - Know a collection of strategies that they can use to improve human performance. - Understand the systematic processes involved with targeting the actual cause of a performance problem, and matching the actual cause with the appropriate solution. - Understand the relationship between all three of the levels of performance and how factors at each level are interdependent. |
| Activities: The workshop will involve lecture on OBM content, group exercises, and discussions among participants. |
| Audience: Managers, supervisors, executives, faculty, in any area, including human services and business and industry. |
| Content Area: Practice |
| Instruction Level: Intermediate |