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Using a Behavior-Analytic Lens to Identify and Address Workplace Systems That Maintain and Perpetuate Provider Burnout |
Saturday, May 25, 2024 |
12:00 PM–12:50 PM |
Marriott Downtown, Level 5, Grand Ballroom Salon CD |
Area: OBM; Domain: Service Delivery |
CE Instructor: Summer Bottini, Ph.D. |
Chair: Summer Bottini (Marcus Autism Center) |
BECCA TAGG (Delmar Behavioral Health) |
MICHAEL KRANAK (Oakland University) |
FLORENCE D. DIGENNARO REED (University of Kansas) |
Abstract: Behavior analysts demonstrate some of the highest rates of employee burnout within clinical settings (up to 72%; Slowiak & DeLongChamp, 2022). This is problematic as burnout negatively affects provider well being, reduces the quality of services, and can harm organizational health (e.g., via provider absenteeism, tardiness). Other fields take a syndromal approach wherein mentalistic burnout symptoms are measured on an individual basis and then person-centered approaches are applied (e.g., stress management training; therapy). A behavioral framework, informed by OBM, has promise for informing novel ways to identify and mitigate burnout in a manner that addresses the actual workplace variables maintaining burnout. In this panel, we discuss burnout across the perspectives of experts in OBM, supervision within clinical care, and burnout research. Panelists will discuss how burnout may be understood through a behavioral framework and how supervisors and administrators may modify the workplace environment to optimally support highly engaged staff and high quality service delivery. This panel will also provide opportunities for the audience to engage with panelists to drive meaningful conversations surrounding how to combat burnout in clinical settings. |
Instruction Level: Basic |
Target Audience: Basic |
Learning Objectives: At the conclusion of the presentation, participants will be able to: (1) State how burnout may be conceptualized from a behavioral (OBM) perspective (2) Identify at least three environmental events that may evoke burnout consistent behavior (3) List at least two actionable ways supervisors and/or administrators may alter the workplace environment to minimize burnout-related behavior |
Keyword(s): Burnout, OBM, staff training, supervision |
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