|New Applications of Organizational Behavior Management
|Monday, May 30, 2016
|5:00 PM–5:50 PM
|Vevey 3 & 4, Swissotel
|Area: OBM/PRA; Domain: Service Delivery
|Chair: Nicole Gravina (Florida Institute of Technology)
|CE Instructor: David Kelley, M.A.
|Abstract: This symposium will present new applications of Organizational Behavior Management (OBM) in applied settings. The goal is to extend current understanding and application of common OBM tools to real business challenges and identify innovative solutions that are acceptable and sustainable. The first talk will describe an alternative approach from BBS for improving safety behaviors and results in a chemical manufacturing organization. The second talk will introduce a new tool for gathering individualized feedback preferences for employees that can guide managers in their feedback conversations. And, the third talk will demonstrate an approach for teaming OBM up with Lean, a well known and useful tool in business, to have an important impact in a healthcare setting. All of the presentations will include data from organizations where this work was evaluated. Attendees will leave with a better understanding of how to use OBM and new ideas for making positive changes in business settings.
|Teaching Behavioral Concepts to Leaders to Improve Safety Performance
|NICOLE GRAVINA (Florida Institute of Technology), John Austin (Reaching Results)
|Abstract: Safety is commonly addressed in the organizational behavior management (OBM) research literature through the Behavior-Based Safety (BBS) process. But, BBS has some limitations. For example, it is not practical in some cases, it is not viewed favorably by some organizations, and it doesn’t incorporate top leaders who have enormous influence in organizations. An alternative approach that involved teaching leaders at a chemical manufacturing site behavioral analysis concepts, having them complete homework, and coaching them to apply the concepts, will be described. Over 50 leaders at the site were trained and they each conducted projects that applied behavior analysis concepts to workplace safety and other issues as part of the initial course and then on an ongoing basis. The training and projects were associated with a substantial improvement in safety performance and reduction in spills that has maintained for three years. An overview of the training process, sample projects, and results will be shared.
|Assessing Feedback Preference of Employees Towards a More Function-Based Feedback System
|APRIL ROWLAND (Florida Institute of Technology), Manuel Rodriguez (ABA Technologies, Inc.)
|Abstract: Performance Feedback has been used successfully as a consequence-based intervention across varied and numerous studies in organizational behavior management (Alvero, Bucklin, & Austin, 2001). Based on the existing preference assessment literature (Waldvogel & Dixon, 2008; Wilder, Therrien, & Wine, 2006) the authors investigated the use of an informant-based method for identifying employee feedback preferences. A tool was developed based on the dimensions of feedback commonly sited in organizational behavior management literature (Alvero, Bucklin, & Austin, 2001; Daniels & Bailey, 2014). Interviews were conducted with six employees of an educational service organization that provides online education and consulting of behavior analysis and instructional design. These employees represent a virtual team tasked with the development and implementation of various products. The results of these interviews indicate feedback preferences vary across both individuals and the specific job tasks those individuals perform. The presentation will provide the methodology used, the results, and conclude with a discussion on how different aspects of feedback should be investigated and accounted for in the design of feedback systems, and some thoughts on future research to evaluate feedback preferences over time.
What We Can Learn From Our Interdisciplinary Friends: We All Can Get Along
|DAVID KELLEY (Florida Institute of Technology), Allison King (Florida Institute of Technology)
Dissemination of the science of Applied Behavior Analysis (ABA) is no easy task, particularly in the field of Organizational Behavior Management (OBM). Communicating the science of behavior in business can be a considerable challenge. It becomes particularly challenging when faced against individuals with different philosophical backgrounds. Despite this challenge, OBM interventions can often be successful if done properly in partnership with these individuals from different philosophical backgrounds. This presentation will provide examples of OBM being applied in a health care setting in partnership with disciplines outside of ABA. The work being presented will focus on OBM projects completed in partnership with Industrial Engineers (specifically Lean/Six Sigma) and Organizational Development Practitioners (OD) that helped reduce organizational waste and improve patient satisfaction. The presentation will shed light on the importance of working with these individuals in business to assure not only the successful implementation of OBM interventions, but the dissemination of our science to the business world.