Promoting Quality Feedback Conversations
Nicole Gravina (University of Florida)
Abstract: Feedback is an essential component of supervision and management, yet it can be difficult to deliver feedback effectively. In this webinar, Dr. Nicole Gravina will describe evidence-based strategies to facilitate high-quality feedback conversations that will enhance performance and safety. Some of the strategies will include developing rapport, using effective feedback components, and soliciting feedback on the feedback. Attendees will leave with ideas for improving their own feedback conversations.
Instruction Level: Intermediate
Target Audience: Supervisors and leaders
Learning Objectives: At the conclusion of the webinar, participants will be able to: (1) describe the importance of rapport in feedback conversations; (2) list best practices for feedback content; (3) discuss the ways in which reactions to feedback influence subsequent feedback conversations; (4) evaluate strategies to gather feedback on their own feedback delivery.
1 BACB Supervision CEU available.
Biography: Dr. Nicole Gravina is an Assistant Professor of Behavior Analysis in the Department of Psychology at the University of Florida. Nicole earned her Master’s in Industrial-Organizational Psychology and her Ph.D. in Behavior Analysis from Western Michigan University. She has published over 40 articles and book chapters and delivered over 100 presentations and workshops. She serves on the editorial boards of Behavior Analysis in Practice and Occupational Health Science, as an Associate Editor for the Journal of Organizational Behavior Management, and as a Trustee for the Cambridge Center for Behavioral Studies. In 2019, Nicole was honored with the APA Early Career Impact Award in Consulting Psychology. Nicole specializes in designing behaviorally-based workplace interventions that improve employee safety, healthcare delivery, and leadership and consulting skills. In addition to her faculty appointment, Nicole has consulted in a variety of industries, including healthcare, human services, manufacturing, public utilities, insurance, and construction.
This item is available to current ABAI members only.
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