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| Helping the Venezuelan Federation of Psychologists to Improve with Behavior Systems Analysis |
| Monday, October 7, 2013 |
| 10:00 AM–10:20 AM |
| Salon Celestun (Fiesta Americana) |
| Area: OBM |
| Chair: Guillermo E. Yaber Oltra (Universidad Simon Bolivar) |
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| Helping the Venezuelan Federation of Psychologists to Improve with Behavior Systems Analysis |
| Domain: Service Delivery |
| GUILLERMO E. YABER OLTRA (Universidad Simon Bolivar) |
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| Abstract: The Venezuelan Federation of Psychologists (VFP) is a professional association with more than 8.000 registered members. The federation protects affiliates interests while contributing with the Venezuelan government in the law enforcement of this professional activity. The CEO members that started their two-year term in 2011, found several threats and weakness that were compromising the leadership, management and associations sustainability. By 2011, the Federation has no major financial resources to cover it expenses, the infrastructure of the building had some problems and only two out of 20 states chapters were operating across the nation. Complexity and selection analysis were used along with the total performance system in order to develop the associations plans, monitor their progress and improve the performance of the system. After two years, the financial income improved; seven states chapters were re-instated; a new contract agreement with the government in the health sector is underway; and two annual meetings of the Federation with universities and state chapters collaboration were held after several years without meetings. Efforts are made in developing the receptors feedback system, as well as to provide more and better services to the Federations members in order to guarantee the systems maintenance and sustainability. |
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